Help & Support
DigiCert Support is able to assist you via email or over the phone during Australian business hours.
Support for Verification of Identity during Onboarding
Queries regarding identity verification during onboarding.
+61 3 9674 5500
(select option 1, "Authentication")
9:00am – 5:00pm AEST
Monday – Friday
Excluding Australian national public holidays
Technical Support
Certificate installation problems, service issues, or any technical queries.
+61 3 9674 5500
(select option 2, "Technical Support", then option 2 again for NEPKI)
9:00am – 5:00pm AEST/AWST
Monday – Friday
Excluding Australian national public holidays
NEPKI Production Root CA
Download the NEPKI Production Root CA certificate for use in your browser or operating system trust store:
- DER encoded binary format: Production CA | Test CA
- PEM format: Production CA | Test CA
- Copy to clipboard (PEM): Production CACopied! | Test CACopied!
DigiCert Trust Assistant
Download the DigiCert Trust Assistant (DTA) application required for Certificate Managers.
(Note: The DTA also auto downloads during Certificate Manager certificate enrolment.)